Service Standards

GSA Service Standards

We want you to feel that we offer a premium service in terms of results, communication, advice and insight gleaned from working with GSA as your lead generation partner. We achieve this by applying service standards to all campaigns. Please contact us if you have any questions.

Our Commitment to Customers

  • We will provide sound, pragmatic and honest advice and strategic input to all customers based on our experience
  • We will mutually agree achievable targets and deliver against those
  • We will meet and exceed client needs and expectations where practicable
  • We will provide market insight, as an outcome, from calling campaigns in addition to sales leads
  • We will communicate frequently and proactively with all customers through calls, teleconferences, emails and our online reporting suite
  • We will offer transparent communication and reporting so that our customers feel in control and informed at all times without having to ask
  • We will work proactively to anticipate the needs of our customers
  • We will listen actively to our customers’ requests and promptly take the necessary actions
  • We will act as an extension to our client’s sales and marketing teams
  • We will respond to questions/requests within 2 hours but, in many cases, this will be sooner where possible.
  • We will resolve issues by discussing them directly and swiftly
  • We will provide updated reporting to customers every morning or based on campaign requirements
  • We will represent customers’ brands and businesses in the appropriate way when on the telephone
  • We will offer excellent value for money and ROI over the life of the relationship with our clients

 

Our Telemarketing Approach

  • We will exceed our client’s expectations in terms of campaign results
  • We will train our telemarketing team to fully understand both clients’ propositions and end customer challenges so that they can make effective calls
  • We will, where possible, make a minimum of 100 calls every 7-hour working day
  • We will follow call introductions, agreed with our clients, to the letter
  • We will make conversational calls that engage prospects for our clients
  • We will listen more than we talk and ask relevant questions to unearth sales opportunities
  • We will use appropriate techniques to handle objections, asking questions more than ‘telling’






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