Listening Techniques

Do you Need to Shut up and Listen to Win More Business? – Podcast

Do you talk too much? Do you need to perfect better listening skills to help you win more business? We all want others to listen to us. But do we listen to them? And is it active listening or do we just pay lip service to that? And how do you demonstrate good listening? In this podcast, we provide 10 tips for better listening so that you can win more business.

Do you Need to Shut up and Listen to Win More Business?

Do you talk too much? Do you need to perfect better listening skills to help you win more business? We all want others to listen to us. But do we listen to them? And is it active listening or do we just pay lip service to that? And how do you demonstrate good listening? In this blog, we provide 10 tips for better listening so that you can win more business.

Why Listening is more Important than Talking on the Phone

Good sales people have the gift of the gab don’t they? They can sell ice to an Eskimo. Or that’s what we were told in the past. The problem is that’s a fundamentally flawed assumption. Who likes being spoken to at high speed, making you feel like you’re being sprayed with words by a high pressure jet wash?Fast talking sales people come across as slimy and insincere and buyers won’t put up with that style of sales patter. Today, buyers have so many purchasing choices. Good quality

telemarketing is much less about talking and […]

7 Essential Tips for Handling Telephone Objections

One of the biggest challenges many telemarketers face is the inability to overcome buyer objections. Telemarketing objections are a fact of life. No matter how good you or your company’s products are, buyers are often locked in to other suppliers. They may say they buy on price alone (although I doubt that’s the whole story) or have worked with their current suppler for twenty years. So, dealing with telemarketing roadblocks and objections is an essential factor in telemarketing success. You certainly won’t succeed every time but you will magnify your chance of success if you use our […]

The Fatal Mistakes Telemarketers Make When They Open Their Mouths

“How are you today?” Ever heard that one before? It’s a sure fire way for a potential prospect to deduce in 2 seconds that this is a cold call. Much loved by offshore Call Centres, it isn’t sadly only the preserve of poor quality, high volume calls. It’s okay if you know someone but it’s a big no-no if you don’t. The prospect knows that you don’t care how they are. So don’t do it.

The start of a cold call is the gateway to the opportunity. If you blow it in […]

Listening Techniques

It’s often said that telemarketers and sales people have the ‘gift of the gab’. If we were to ask what the primary attributes of a successful sales person would be, many argue tthat it’s the ability to talk and the skill to close the sale. These are crucial but, the art of listening is often underrated coupled with the ability to ask good questions. Read our blog for more.