The courses were focused on our needs based on discussion with both management and callers as well as some call listening and included role plays and exercises specific to our kind of prospects. The courses were fast paced and energetic and included practical telemarketing skills that our staff have used successfully in their subsequent calling.
I am part of the large global UBT (Universal Business Team) group and have worked with Jonathan on numerous projects over the last 8 years, both through UBT Corporate Learning and also on behalf of OneSchool Global. We have successfully used Jonathan for dozens and dozens of training seminars and workshops including: • Telemarketing seminars (InteliCall) • Time & Task training • Corporate Bootcamp’ for school leavers – 2 years’ running, 18 workshops each year. 600 students. With hundreds of delegates on multiple course types it is hard to define a particular metric, but on many surveys and feedback forms Jonathan always scored very highly over the years. I personally attended several of his workshops and seminars to analyse his delivery, and the courses were brilliant. Great audience control, came over really well and excellent feedback from attendees. He is very creative with activities to keep up engagement and enthusiasm during the workshops. I have also personally worked with Jonathan in creating course content and workbooks for the training, and he is incredibly creative, his material is very good. I would strongly recommend him for any type of training or coaching, but especially telemarketing.
Jonathan’s training was fun, eye-opening and, most of all, a real motivation session. Our team can only succeed after this!
IP Solutions uses outbound calling as one of its main routes to market. Our senior sales team are consultative by nature and have a wealth of experience. However, lead generation via the phone was a discipline where we felt some polishing of techniques would be useful. We therefore asked Jonathan to come in and run a session for our sales guys. Faced with this slightly unusual requirement, Jonathan tailored a course based on a pre-course day at our office listening to the team and understanding their needs. The resulting course was interactive, fast-paced and well executed. It was enjoyed by the whole team. They've subsequently been able to put into practice the techniques Jonathan provided that supplement their strengths in providing IP Solutions services to prospective clients. We'd recommend Jonathan to any company looking for a tailored course for their requirements.
“Working with Jonathan was a great experience and he took time to really understand what we were driving at as a company. On the back of this he came up with an excellent training package which really helped to lift the performance of the telemarketing team and, whilst still early days, the results are looking encouraging”
On 1st July 2015 the SMI Group sales team enjoyed an inspirational training day with tele-marketing trainer Jonathan Silverman. The course was well planned and all the team have admitted to learning something valuable. I would certainly recommend the course to anyone who wants to grow in their knowledge of tele-marketing techniques.
Just wanted to thank you for the excellent training course ‘Making Yourself Indispensable to Your First Employer’ that you recently carried out at Hindhead Campus. The students found this extremely interesting and inspiring, and some very powerful messages were put across that will be very valuable to them as they enter the world of work. We had glowing reports about the training day, including many of the students saying they would like to work for you!!! There was a lot of content in the course, which the students acknowledged, but they said that the variation and enthusiasm you put into the day enabled them to keep focussed and on track. Thanks again for the time and effort you put into creating and organising this unique training ‘Boot-Camp’ day, and we would strongly recommend the course to other schools.
Thank you Jonathan for your input on Thursday! A highly recommended course which was well-structured, clearly laid out and interactive. Your advice had helped us to improve our methods of tele-marketing, generated more leads and built up better rapport with the customer. Excellent work!
This course is for everyone whether you are the most proficient telemarketer or a new telemarketer you are never too good to learn new tricks. This is one of the best ways build a stronger team - train as a team.
Jonathan has run several tailored courses for DialAFlight including a Telemarketing Management Course for our General Managers and Business Development Managers as well as Telemarketing skills courses for our sales teams across the UK. The courses were focused on our needs based on discussion with both management and callers as well as some call listening and included role plays and exercises specific to our kind of prospects. The courses were fast paced and energetic and included practical telemarketing skills that our staff have used successfully in their subsequent calling. We would recommend Jonathan's courses to anyone that needs to get better results from their outbound calling and lead generation activities.
The Telemarketing has improved, we are constantly going over the training you gave us which has been a great help.
Jonathan had been recommended to us, which is always a good indication, although not of course a guarantee that he could meet our requirements.
Upon meeting us for an initial consultation, however, it became very clear, very soon, that he understood our business, our needs and how we could best address them.
The result was a training package that incorporated all of our development requirements, delivered in an enthusing manner which spread to all of the delegates — including the more sceptical one’s!
With a strong emphasis on follow-up and continual development, our Sales Team are benefiting greatly from Jonathan’s guidance — long after he has visited.